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Privacy Policy for Your Account

We set out how we collect, store, and use account data tied to DANA, OVO, GoPay, QRIS, device logs, and support messages, so you know what sits behind…

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sui4d Privacy Policy for Your Account
CONTACT ROUTES

How To Reach Us About Privacy

If you want to ask about collected data, write from your registered email or send a chat from the account page. Our team handles privacy requests during 08:00-22:00 WIB, and we keep the request tied to your profile so we can verify changes before we act. For sensitive edits, we may ask for matching phone details, wallet reference, or a recent login step.

Team online

WhatsApp Chat

Send a message from the number linked to your account. We match it with your profile, check the request, and reply during 08:00-22:00 WIB without asking for more data than we need.

Email Request

Write from your registered email if you want a copy of stored details, a correction, or a deletion check. We compare the message with your account record before we process anything.

Help Form

Use the form in your account area when you need to update a phone number, wallet label, or consent choice. The form keeps the request attached to the right profile and timestamp.

HANDLING STANDARDS

How We Handle Your Data

Our handling is narrow: we store only the data needed for account access, payment matching, support, and fraud checks.

Account Checks

When you edit a profile detail, we compare the request with login history, phone number, and payment record before we act. That keeps changes tied to the right account and reduces mistaken edits.

Cookie Use

We use cookies for session memory, device recognition, and page stability on Chrome, Safari, and Android web views. If you clear them, the site may ask you to sign in again.

Payment Records

Deposits and withdrawals through DANA, OVO, GoPay, QRIS, or bank transfer leave a transaction trail that we keep for matching, reconciliation, and dispute handling, not for unrelated use.

Retention Window

We keep support tickets, login logs, and payment traces only as long as needed for account operation, legal duties, or request handling. After that, we delete or anonymize them where possible.

Security Steps

We ask you to use a strong password, keep your phone number current, and avoid shared devices. If a login looks unusual, we may pause access until you confirm the request.

Change Requests

If your phone number, wallet label, or email changes, contact us from the account area. We confirm identity first, then update the record and note the change in the audit trail.

Privacy Policy Questions for Your Account

These are the questions we hear most when you open an account or ask for a data change. We keep the answers tied to account access, payment matching, and device use, so you can see what we collect and why. If your case depends on local law, we will tell you that before we act. Each answer stays short and specific.

We collect the details needed to create and secure your profile: name, phone number, email, device data, login timestamps, and payment references. If you use DANA, OVO, GoPay, or QRIS, we keep the matching record for reconciliation.

We use device and browser data to recognise your session, detect unusual logins, and keep the page stable on Android, iPhone, and desktop. If you clear cookies, you may need to sign in again.

Yes. Send the request from the account area or your registered email, then we check the message against your profile and recent activity. After verification, we update the record and note it for audit purposes.

We keep data only as long as needed for account operation, support, payment matching, dispute handling, or legal duties. After that period, we delete or anonymize records where our retention rules allow.

Only staff who need it for support, payment checks, security, or account administration can access it. We do not share your profile casually, and any disclosure is limited to the purpose that triggered it.

Contact us from the registered email or the in-account form and tell us which field is wrong. We will verify the request, compare it with our records, and correct it when the evidence matches.

Yes. When access or a data request depends on local law, we follow the rules that apply in your location. If the request cannot be handled there, we will tell you what we can and cannot do.

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